Topic – CPE Event - Measuring IT Service Management and ITIL Implementation
Venue - NBAD auditorium, No 1 Tower - Floor6, Intersection of Khalifa St (No 3) and Muroor Road (St No 20), Abu Dhabi
Date and Time - 25th January 2010 (Monday)
6:00 to 6:30 p.m. – Registration & Networking
6:30 to 8:00 p.m. - Presentation
Speaker – Alok Tuteja – Head of IT Audit, ADNOC Distribution
Alok Tuteja is working with ADNOC Distribution as the Head of IT Audit and also a board member with ISACA UAE Chapter. Previous to his association with ADNOC Distribution Alok has worked with the Information Risk Management Practice of KPMG in India and UAE. He is an MBA, an ITIL Expert, a CISA, a CISSP, a CIA, a CFE, and Certified Lead Auditor for BS7799. Alok has delivered various courses based on IT Service Management, ITIL V3, CobiT and IT Val Framework.
Alok has experience in assurance and advisory services. Alok has extensive experience in development of ITSM measurement techniques and development and review of a number of DRPs/BCPs and Information Security Policy & Procedures. He is key facilitator for Internal Audit Group, he had conducted few workshops and training programs for the Internal Audit function in the arena of IS Security, ITIL, Risk Management, IS Audit & uses of CAATS. Alok has extensive hands-on experience and has carried out security reviews, E-business Risk Management review including Internet Security Controls Review, Internet Penetration Testing, and Website Review.
Alok will be drawing on his experience to present an overview of measuring ITSM/ITIL
R K Rao
Secretary
ISACA UAE Chapter