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http://www.dailynews.lk/2010/01/08/bus04.asp
Daily News – Friday 8, 2010
Crisis management
high in local companies
Ramani KANGARAARACHCHI
Companies must develop specific recovery plans
to resume operations after a crisis to ensure that the business continuity plans
are capable of extended operation, giving time for development of recovery plans.
President ISACA, (Information Systems Audit and Credit Association). UAE Chapter
Nalin Wijetilleke said.
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Speaking at a seminar on Crisis Management organized by
McQuire Rens and Jones at Cinnamon Lakeside yesterday, he said crisis management
is vital to any organization because a crisis can be turned into an opportunity
if properly managed. Therefore the team should know what and how to do it.
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Managing in crisis situations generates feeling
of pressure and managers need to find ways to get more information and how to recover
loss or cost of resource.
Sri Lanka has fulfilled the basic requirements in crisis management. But
it is necessary to update them continuously because the crisis is usually the publicity
and not the crisis itself that will cause damage.
"A real crisis is not what actually happened, it is all about what people think,"
he said.
It may be an issue that has been ignored over a period of time, therefore communication
plays a major role in crisis management, he said.
Wijetillake elaborated on two types of crisis namely smouldering and sudden crisis.
Nalin Wijetilleke. Picture by Sumanachandra Ariyawansa Reputation is a very important
concern in both. In the case of type one any serious business problem may be not
known within or out of the organization, which may generate negative coverage if
or when goes public.
The type two crisis is a disruption in organization business that occurs
without warning and is likely to generate news coverage and may adversely affect
all stakeholders, other business assets, revenue and share prices.
However, all crisis have someone to blame, human error or malice, something is at
stake and someone finds it out, he said.
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